As we are an online pharmacy only, you cannot pick up orders but we're pretty quick with our order processing so you'll have your products relatively quickly (depending on where you live - see Shipping page for more information).

You'll need to register an account before you can order off our site. See our homepage for more information on how to register.

If you've already registered and activated your account, simply log in, scroll through our products and add to cart, noting that some products, like nicotine e-liquid, will require a consultation (phone) with our pharmacist before dispensing.

Our homepage has a quick run-down on how to register an account.

If you have already registered an account, received an account activation email and activated your account, click on the little person icon in the top right of our website. That links to the login page or your profile if you're already logged in.

You will have multiple payment options upon checking out, including credit card.

Please contact us as soon as possible if you would like to change the products in your order, as we process orders quite quickly during weekdays. We pack and ship every weekday, with same-day dispatch if your order is placed and approved before midday (AEST).

We can only dispense products for the person whose name is on the account registered with our website. We cannot dispense products to you if you place an order with delivery details that include a different person's name and address.

Although you can purchase most vaping goods without a prescription, they are still pharmacy-dispensed, medicinal products and vaping substances are scheduled medicine so they must be dispensed to the patient themselves; that is, the person whose ID is verified and matches the details of the registered account.

Any orders with delivery details (name/address) different to those of the account holder, will be cancelled.

If you can't submit an order and/or are getting an error message that there is something wrong with your order details, try the following and see if one rectifies the issue:

1. Try a different internet browser: while we endeavour to ensure our site is operational across all popular browsers, there are some aspects that are out of our control. Some customer feedback indicated the Chrome browser might cause some issues in checkout.
2. Check credit card information is correct.
3. Check that you completed the online consultation form; ensuring you answered every question and ticked all relevant boxes.
4. Refresh the page and try again.
5. Contact us if the problem persists.

Many of our products, such as therapeutic vaping substances (e-liquid), require a pharmacist consult in adherence to relevant Australian laws. Since laws are different for pharmacy-only products internationally, we only sell and ship to residents of Australia.

It is possible to return a pharmacy product but it will depend on the product and the reason for the return. Please see our Warranty Page for more information on our warranty and refund policy.

Take a photo or video of the damage to the product immediately and do not open the damaged product. Email your photo/video to info@pharmacyworldaustralia.com.au and we will get back to you as quickly as possible. It is very likely we will replace the product if damage in transit is evident.

Yes and no, depending on what you mean by 'vapes'.

From 1 October 2024:

• No prescription required to purchase vaping devices, nicotine-free vaping substances or substances containing up to 20mg/mL nicotine concentration. You will need to prove you are at least 18 years old, talk to our pharmacist and only use vaping products for smoking cessation or management of nicotine dependence.
• Prescription required for e-liquid with 21mg/mL or more nicotine concentration.

Yes, we sell a variety of e-liquid (vaping substances) with mint, menthol and tobacco flavours, or unflavoured, in a range of nicotine concentrations, including nicotine-free.

Yes, we sell therapeutic vaping goods for smoking cessation or the management of nicotine dependence. You can only view and purchase e-cigarettes or vaping substances after you register and log in to your account.

Purchasing vape goods requires you to provide us with identification, chat with our pharmacist and agree to the terms and conditions of purchase.

Yes, there is limited and different warranty on most of our pharmacy products. Please see our Warranty page for more information on our warranty and refund policy.

Some products, such as therapeutic vaping goods (e-cigarettes and e-liquid), can only be seen if you register an account. These are pharmacy-only, scheduled medication that are usually sold from behind the counter, by a pharmacist only, in a brick and mortar chemist.

Many of these products can only be sold to adults (18+), so we will also request an ID check upon registering.

We source our products from Australian sponsors which must notify the Therapeutic Goods Administration (TGA) of each product's compliance and appear on TGA's List of notified vapes, before we can legally stock them. Sponsors must also acquire a permit for each notified product from the Office of Drug Control (ODC), then place orders with manufacturers (which are usually overseas) and wait for those products to be cleared through Australian customs (at least one month). 

Each step of this process takes time so it can take months to get notified products into Australia.

Our product range will steadily increase as Australian sponsors (our suppliers) acquire stock, since we do not order directly from manufacturers.

If you suspect nicotine poisoning, contact the Poisons Information Centre (13 11 26) immediately, or 000 if it's for a child and/or a life-threatening emergency.

Symptoms of nicotine poisoning include nausea, vomiting, brachycardia and convulsions.

If you've only just switched to vaping from cigarettes, you may experience a cough and if it doesn't go away in a few days, seek medical attention.

Please let us know about any adverse reactions to vaping substances/devices or issues with devices as we must report these to the Therapeutic Goods Administration (TGA).

Nicotine
Any e-liquid bottle, pod or tank that once contained nicotine (a medicine) must be returned to a pharmacy for proper disposal through the return of unwanted medicines (RUM) program.

Devices

• Removable battery devices: turn off, remove battery and dispose of device only in household waste. Contact local council for advice on disposal of batteries.
• Built-in battery devices: contact local council for advice on disposal of batteries.

No. While all states have similar regulations, each Australian state may differ in the way they regulate how pharmacists dispense scheduled medication, such as schedule 3 or 4 vaping substances.

The Pharmaceutical Society of Australia has a break-down of each state's dispensing regulations.

Our online pharmacy store is always open. However, our team, including our pharmacists, are only at the office on weekdays, during our business hours. See our Contact us page for operating hours.

This means that while you can order any products at any time, pharmacist consultations, required for products such as vaping substances, must be done during business hours on weekdays.

• You can only purchase a maximum of one month’s supply of liquid per order, per person, per month. What classifies as one month’s worth for your particular needs will be determined during an online pharmacist consult upon checkout.
• Our online pharmacist consult process:
  1. Upon first-time purchase and at every review of your reduction management plan (e.g. every two months), you will need to complete an online consult form upon checkout.
  2. These orders are on hold until our pharmacist reviews and approves them.
     Note: our pharmacist may contact you with further questions before approval.
  3. If approved, your order is dispensed then mailed to you (see Shipping policy for more info).
• We are mandated to record your initials, date of birth, state of residence and how much/what substance was dispensed in the Therapeutic Goods Administration (TGA) SAS-C database, each time you purchase a vaping substance.
• This product contains nicotine which is an addictive substance.
• KEEP OUT OF REACH OF CHILDREN.
• Avoid contact with eyes.
• Avoid contact with skin.
• Do not swallow liquid.

• First-time purchases may require a consultation with our pharmacist before dispensing.
• This product is only to be used for smoking cessation or for the management of nicotine dependence.
• Vaping goods are not a first-line therapy for smoking cessation or the mangement of nicotine dependence and will only be dispensed if you have tried other treatments (e.g. patches) to quit smoking.
• All vaping products are classified as unapproved therapeutic goods and are not evaluated by the Therapeutic Goods Administration (TGA) for quality, safety, efficacy or performance.
• Side-effects: long-term side-effects of vaping are unknown. Inhaling the chemicals in vaping substances may be harmful. Some short-term side-effects that have allegedly been recorded include adverse pregnancy and perinatal outcomes (low birth weight, early delivery), effects on adolescent brain development and periodontitis.
• Dual use of e-cigarettes (vapes) and cigarettes is not recommended and while the side effects are unknown, you could have adverse side effects, such as too much nicotine or an exacerbation of your current cigarette-smoking side effects.
• Contact Quitline (13 78 48) for further assistance with smoking or vaping cessation.
• Contact the Poisons Information Centre (13 11 26) immediately if you or someone you know ingests, uses or is exposed to a vaping product/e-liquid and has a reaction, or you suspect nicotine poisoning (syptoms include nausea, vomiting, bradycardia, convulsions). Call 000 for life-threatening reactions that are an emergency or if a child has suspected nicotine poisoning.
• Please let us know about any adverse reactions to vaping substances/devices or issues with devices as we must report these to TGA.