As we are an online pharmacy only, you cannot pick up orders but we're pretty quick with our order processing so you'll have your products relatively quickly (depending on where you live - see Shipping page for more information).

It is possible to return a pharmacy product but it will depend on the product and the reason for the return. Please see our Warranty Page for more information on our warranty and refund policy.

Yes, there is limited and different warranty on most of our pharmacy products. Please see our Warranty page for more information on our warranty and refund policy.

Yes and no, depending on what you mean by 'vapes'.

From 1 Jul to 30 Sept:

• Prescription required to purchase nicotine or nicotine-free vaping substances (e-liquid).
• No prescription required to purchase vaping devices but you will have to prove you are at least 18 years old, talk to our pharmacist and only use them for smoking cessation or management of nicotine dependence.

From 1 October 2024:

• No prescription required to purchase vaping devices, nicotine-free vaping substances or substances containing up to 20mg/mL nicotine concentration. You will need to prove you are at least 18 years old, talk to our pharmacist and only use vaping products for smoking cessation or management of nicotine dependence.
• Prescription required for e-liquid with 21mg/mL or more nicotine concentration.

You will need to register or log in to your account if you would like to view or purchase pharmacy-only and/or prescription-only, scheduled medicine or products. This includes products like therapeutic vaping goods.

Yes, we sell a variety of e-liquid (vaping substances) in mint, menthol and tobacco flavours or unflavoured and in a range of nicotine concentrations, including nicotine-free.

Yes, we sell therapeutic vaping goods for smoking cessation or the management of nicotine dependence. You can only view and purchase e-cigarettes after you register or log in to your account.

Purchasing vape goods requires you to provide us with identification, chat with our pharmacist and agree to the terms and conditions of purchase.

Many of our products, such as therapeutic vaping substances (e-liquid), require a pharmacist consult in adherence to relevant Australian laws. Since laws are different for pharmacy-only products internationally, we only sell and ship to residents of Australia.

Nicotine
Any e-liquid bottle, pod or tank that once contained nicotine (a medicine) must be returned to a pharmacy for proper disposal through the return of unwanted medicines (RUM) program.

Devices

• Removable battery devices: turn off, remove battery and dispose of device only in household waste. Contact local council for advice on disposal of batteries.
• Built-in battery devices: contact local council for advice on disposal of batteries.

If you have already registered an account, received an account activation email and activated your account, click on the little person icon in the top right of our website. That links to the login page or your profile if you're already logged in.

Please contact us as soon as possible if you would like to change the products in your order, as we process orders quite quickly during weekdays. We pack and ship every weekday, with same-day dispatch if your order is placed and approved before midday.

You'll need to register an account before you can order off our site. See our homepage for more information on how to register.

If you've already registered and activated your account, simply log in, scroll through our products and add to cart, noting that some products, like nicotine e-liquid, will require a consultation (online/phone) with our pharmacist before dispensing.

You will have multiple payment options upon checking out, including credit card.

Our homepage has a quick run-down on how to register an account.

Our online pharmacy store is always open. However, our team, including our pharmacists, are only at the office on weekdays, during our business hours. See our Contact us page for operating hours.

This means that while you can order any products at any time, pharmacist consultations, required for products such as vaping substances, must be done during business hours on weekdays.

Take a photo or video immediately of the damage to the product and do not proceed to open the damaged product. Email your photo/video to info@pharmacyworldaustralia.com.au and we will get back to you as quickly as possible. It is very likely we will replace the product if damage in transit is evident.

If you suspect nicotine poisoning, contact the Poisons Information Centre (13 11 26) immediately, or 000 if it's for a child and/or a life-threatening emergency.

Symptoms of nicotine poisoning include nausea, vomiting, brachycardia and convulsions.

If you've only just switched to vaping from cigarettes, you may experience a cough and if it doesn't go away in a few days, seek medical attention.

Please let us know about any adverse reactions to vaping substances/devices or issues with devices as we must report these to the Therapeutic Goods Administration (TGA).

Some products, such as therapeutic vaping goods (e-cigarettes and e-liquid), can only be seen if you register an account. These are pharmacy-only, scheduled medication that are usually sold from behind the counter, by a pharmacist only, in a brick and mortar chemist.

Many of these products can only be sold to adults (18+) so we will also request an ID check upon registering, before providing access to scheduled medicines.

We source our products from Australian sponsors which must notify the Therapeutic Goods Administration (TGA) of each product's compliance and appear on TGA's List of notified vapes, before we are legally able to stock them. Sponsors must also acquire a permit for each notified product from the Office of Drug Control (ODC), then place orders with manufacturers (which are usually overseas) and wait for those products to be cleared through Australian customs (at least one month). 

Each step of this process takes time so it can take months to get notified products into Australia.

Our product range will steadily increase as Australian sponsors (our suppliers) acquire stock, since we do not order directly from manufacturers.

No. While all states have similar regulations, each Australian state may differ in the way they regulate how pharmacists dispense scheduled medication, such as schedule 3 or 4 vaping substances.

The Pharmaceutical Society of Australia has a break-down of each state's dispensing regulations.