Contact us


Pharmacy World Australia Contact Us header

At Pharmacy World Australia, we offer expert advice and support for all your smoking cessation vaping needs. Our dedicated pharmacists and team are here to assist you with purchases and resolve any issues you may encounter, including helping resolve issues or process warranty claims for your e-cigarette devices.

Operating hours

You can contact us through one of the forms below and our friendly team will respond during business hours: 8am to 2pm (Australian Eastern Standard Time [AEST]), Monday to Friday (excluding public holidays and weekends). Alternatively, you can send your enquiry by mail to PO BOX 169, Salisbury QLD 4107.

Easter & ANZAC Day closure

Our office will be closed for the Easter long weekend and ANZAC Day public holiday. You can continue ordering online while we're closed but please note the following changes to our business hours and order processing when placing orders:

  • Thursday 17 April: 8am - 2pm
    • Orders you place after midday (12pm, AEST) on 17 Apr, or over the Easter long weekend, will be processed on Tues 22 Apr.
  • Friday 18 April (Good Friday): CLOSED
  • Saturday 19 April: CLOSED
  • Sunday 20 April (Easter Sunday): CLOSED
  • Monday 21 April (Easter Monday): CLOSED
  • Tuesday 22 April: 8am - 2pm
  • Wednesday 23 April: 8am - 2pm
  • Thursday 24 April: 8am - 2pm
    • Orders you place after midday (12pm, AEST) on 24 Apr, or over the ANZAC Day long weekend, will be processed on Mon 28 Apr.
  • Friday 25 April (ANZAC Day): CLOSED
  • Monday 28 April: 8am - 2pm.

Choosing a contact form

IMPORTANT: Please read the information below before completing a form. You might find your answer here or be guided to the appropriate contact form for your enquiry. For enquiries not covered below, please use our General enquiry form which sends your enquiry straight to our email (info@pharmacyworldaustralia.com.au).

To choose a form, click on the 'Select enquiry form' button at the bottom/side of this page and select the relevant option.

Help with product selection

We can assist you with choosing a therapeutic vaping good that best suits your needs. Simply fill out our General enquiry form.

Update, change or cancel order

Please review our Order acceptance policy first, then complete the Update my order form below to change details such as your address or items purchased, or to cancel your order. Please note that cancelling your order may incur a restocking fee.

Pharmacist enquiry

Please complete the Pharmacist enquiry form and your question will be sent directly to one of our licenced pharmacists. This allows us to promptly assist you with your specific medical or prescription-related questions.

Delivery issue

Review our Shipping guide first for estimated delivery times. If you still have concerns about your order delivery, fill out our Delivery issue form below.

Exchange or refund (not warranty claim)

We accept returns and offer exchanges, refunds or store credits for eligible products. Please read our Returns policy to check product eligibility and complete our returns form.

Issues with devices (warranty claim)

Please read our Warranty policy for guidance on warranty coverage and preparing for a claim, if needed. Then complete the Product issue form to report a problem with your device (vaping device, medical device or other electronic devices, like an electric toothbrush).

Other information

For more details about using our site and products, please read our Terms & conditions.

Please note:

  • Read our Warranty policy before completing the form.
  • This form is only for potential warranty claims of electronic devices, such as vaping devices or electric toothbrushes. Read our Returns policy and complete a returns form for issues with all other products (e.g., vitamins, baby formula, etc.).
  • Complete each field in the form accurately as this information helps us determine the cause of your product issue and speeds up the resolution process.
  • Incomplete forms may not be responded to and will need to be resubmitted.

Please note: If you have received your shipping confirmation email, your order has already been packed and may have even been sent to the post office. As a result, updating any details might not be possible.