Contact us
At Pharmacy World Australia, we offer expert advice and support for all your smoking cessation vaping needs. Our dedicated pharmacists and team are here to assist you with purchases and resolve any issues you may encounter, including helping resolve issues or process warranty claims for your e-cigarette devices.
Operating hours
You can contact us through one of the forms below and our friendly team will respond during business hours: 8am to 4pm (Australian Eastern Standard Time [AEST]), Monday to Friday (excluding public holidays and weekends). Alternatively, you can send your enquiry by mail to PO BOX 169, Salisbury QLD 4107.
Choosing a contact form
IMPORTANT: Please read the information below before completing a form. You might find your answer here or be guided to the appropriate contact form for your enquiry. For enquiries not covered below, please use our General enquiry form which sends your enquiry straight to our email (info@pharmacyworldaustralia.com.au).
To choose a form, click on the 'Select enquiry form' button at the bottom/side of this page and select the relevant option.
Help with product selection
We can assist you with choosing a therapeutic vaping good that best suits your needs. Simply fill out our
General enquiry form.
Update, change or cancel order
Please review our
Order acceptance policy first, then complete the
Update my order form below to change details such as your address or items purchased, or to cancel your order. Please note that cancelling your order may incur a restocking fee.
Pharmacist enquiry
Please complete the
Pharmacist enquiry form and your question will be sent directly to one of our licenced pharmacists. This allows us to promptly assist you with your specific medical or prescription-related questions.
Delivery issue
Review our
Shipping guide first for estimated delivery times. If you still have concerns about your order delivery, fill out our
Delivery issue form below.
Exchange or refund (not warranty claim)
We accept returns and offer exchanges, refunds or store credits for eligible products. Please read our
Returns policy to check product eligibility and complete our returns form.
Issues with devices (warranty claim)
Please read our
Warranty policy for guidance on warranty coverage and preparing for a claim, if needed. Then complete the
Product issue form to report a problem with your device (vaping device, medical device or other electronic devices, like an electric toothbrush).
Other information
For more details about using our site and products, please read our
Terms & conditions.