Contact us


Pharmacy World Australia Contact Us header

At Pharmacy World Australia, we offer expert advice and support for all your smoking cessation vaping needs. Our dedicated pharmacists and team are here to assist you with purchases and resolve any issues you may encounter, including helping resolve issues or process warranty claims for your e-cigarette devices.

Operating hours

You can contact us through one of the forms below and our friendly team will respond during business hours: 8am to 2pm (Australian Eastern Standard Time [AEST]), Monday to Friday (excluding public holidays and weekends). Alternatively, you can send your enquiry by mail to PO BOX 169, Salisbury QLD 4107.

Christmas & New Year operating hours

Our office will be closed on a number of days over Christmas and New Year. You can still order online on days we are closed but orders will be processed the next business day our office is open (more details below).

  • Tues 23 Dec: 8am - 2pm
  • Wed 24 Dec (Christmas Eve): 8am - 2pm
    • Orders placed after 12pm (AEST) will be processed on Mon 29 Dec.
  • Thurs 25 Dec (Christmas Day): CLOSED
  • Fri 26 Dec (Boxing Day): CLOSED
  • Sat 27 Dec: CLOSED
  • Sun 28 Dec: CLOSED
  • Mon 29 Dec: 8am - 2pm
  • Tues 30 Dec: 8am - 2pm
    • Orders placed after 12pm (AEST) will be processed on Mon 5 Jan 2026.
  • Wed 31 Dec (New Year's Eve): CLOSED
  • Thurs 1 Jan 2026 (New Year's Day): CLOSED
  • Fri 2 Jan: CLOSED
  • Sat 3 Jan: CLOSED
  • Sun 4 Jan: CLOSED
  • Mon 5 Jan: 8am - 2pm

Important notes:

  • There may delays on email responses, order processing and shipping over Christmas and New Year.
  • Orders including medicine, such as vaping substances, may be further delayed, especially where the pharmacist requires a phone consultation.
  • Order by the Christmas postage cut-off dates for the best chance of arrival before Christmas.

Choosing a contact form

IMPORTANT: Please read the information below before completing a form. You might find your answer here or be guided to the appropriate contact form for your enquiry. For enquiries not covered below, please use our General enquiry form which sends your enquiry straight to our email (info@pharmacyworldaustralia.com.au).

To choose a form, click on the 'Select enquiry form' button at the bottom/side of this page and select the relevant option.

Help with product selection

We can assist you with choosing a therapeutic vaping good that best suits your needs. Simply fill out our General enquiry form.

Update, change or cancel order

Please review our Order acceptance policy first, then complete the Update my order form below to change details such as your address or items purchased, or to cancel your order. Please note that cancelling your order may incur a restocking fee.

Pharmacist enquiry

Please complete the Pharmacist enquiry form and your question will be sent directly to one of our licenced pharmacists. This allows us to promptly assist you with your specific medical or prescription-related questions.

Delivery issue

Review our Shipping guide first for estimated delivery times. If you still have concerns about your order delivery, fill out our Delivery issue form below.

Exchange or refund (not warranty claim)

We accept returns and offer exchanges, refunds or store credits for eligible products. Please read our Returns policy to check product eligibility and complete our returns form.

Issues with devices (warranty claim)

Please read our Warranty policy for guidance on warranty coverage and preparing for a claim, if needed. Then complete the Product issue form to report a problem with your device (vaping device, medical device or other electronic devices, like an electric toothbrush).

Other information

For more details about using our site and products, please read our Terms & conditions.

Please note:

  • Read our Warranty policy before completing the form.
  • This form is only for potential warranty claims of electronic devices, such as vaping devices or electric toothbrushes. Read our Returns policy and complete a returns form for issues with all other products (e.g., vitamins, baby formula, etc.).
  • Complete each field in the form accurately as this information helps us determine the cause of your product issue and speeds up the resolution process.
  • Incomplete forms may not be responded to and will need to be resubmitted.

Please note: If you have received your shipping confirmation email, your order has already been packed and may have even been sent to the post office. As a result, updating any details might not be possible.