Contact us


Pharmacy World Australia Contact Us header

At Pharmacy World Australia, we offer expert advice and support for all your smoking cessation vaping needs. Our dedicated pharmacists and team are here to assist you with purchases and resolve any issues you may encounter, including helping resolve issues or process warranty claims for your e-cigarette devices.

Operating hours

You can contact us through one of the forms below and our friendly team will respond during business hours: 8am to 2pm (Australian Eastern Standard Time [AEST]), Monday to Friday (excluding public holidays and weekends). Alternatively, you can send your enquiry by mail to PO BOX 169, Salisbury QLD 4107.

CLOSED Monday 5 May

Our office will be closed for the Queensland Labour Day public holiday on Monday 5 May. You can continue ordering online while we're closed but we cannot process or post orders during public holidays or weekends.

Orders you place after 12pm (AEST) on Friday 2 May or over the long weekend, will be processed on Tuesday 6 May. You may also experience further delays if ordering medicine requiring a pharmacist consult (e.g. vaping liquid).

Choosing a contact form

IMPORTANT: Please read the information below before completing a form. You might find your answer here or be guided to the appropriate contact form for your enquiry. For enquiries not covered below, please use our General enquiry form which sends your enquiry straight to our email (info@pharmacyworldaustralia.com.au).

To choose a form, click on the 'Select enquiry form' button at the bottom/side of this page and select the relevant option.

Help with product selection

We can assist you with choosing a therapeutic vaping good that best suits your needs. Simply fill out our General enquiry form.

Update, change or cancel order

Please review our Order acceptance policy first, then complete the Update my order form below to change details such as your address or items purchased, or to cancel your order. Please note that cancelling your order may incur a restocking fee.

Pharmacist enquiry

Please complete the Pharmacist enquiry form and your question will be sent directly to one of our licenced pharmacists. This allows us to promptly assist you with your specific medical or prescription-related questions.

Delivery issue

Review our Shipping guide first for estimated delivery times. If you still have concerns about your order delivery, fill out our Delivery issue form below.

Exchange or refund (not warranty claim)

We accept returns and offer exchanges, refunds or store credits for eligible products. Please read our Returns policy to check product eligibility and complete our returns form.

Issues with devices (warranty claim)

Please read our Warranty policy for guidance on warranty coverage and preparing for a claim, if needed. Then complete the Product issue form to report a problem with your device (vaping device, medical device or other electronic devices, like an electric toothbrush).

Other information

For more details about using our site and products, please read our Terms & conditions.

Please note:

  • Read our Warranty policy before completing the form.
  • This form is only for potential warranty claims of electronic devices, such as vaping devices or electric toothbrushes. Read our Returns policy and complete a returns form for issues with all other products (e.g., vitamins, baby formula, etc.).
  • Complete each field in the form accurately as this information helps us determine the cause of your product issue and speeds up the resolution process.
  • Incomplete forms may not be responded to and will need to be resubmitted.

Please note: If you have received your shipping confirmation email, your order has already been packed and may have even been sent to the post office. As a result, updating any details might not be possible.